Mileserve Cafe
Shipping and Delivery Policy
Effective date: 12 July 2026
This policy explains how dine-in, pickup, and delivery fulfilment works for orders connected with Mileserve Cafe.
Dine-in and table orders
Orders placed through a table QR code or direct menu website may be treated as dine-in or outlet orders. The table number is used by the cafe team to identify where the order should be served.
Preparation time depends on item availability, kitchen load, payment confirmation, and admin approval where cash payment is selected.
Pickup orders
If pickup is enabled through a direct or partner flow, the customer is responsible for collecting the order from the outlet once it is ready.
The cafe may ask for order code, customer phone number, or partner order id before handing over the order.
Delivery partner orders
Delivery orders received through Zomato, Swiggy, or another partner platform are usually fulfilled through that partner's delivery network and are subject to that partner's delivery terms, charges, serviceability, and timelines.
Our system may receive and display partner order labels so the kitchen/admin team can identify the source platform and partner order id.
Delays and failed delivery
Estimated preparation or delivery times are indicative and may change due to kitchen load, item availability, rider availability, traffic, weather, incorrect customer details, or partner platform issues.
For partner delivery issues, customers may need to contact the relevant partner platform support team in addition to the cafe.
Contact
For questions about this policy, contact Mileserve Cafe at support@mileserve.in or Update phone number. Business address: Update cafe address.